The Framework Agreement covers the following main areas:
A) Ongoing provision of management, maintenance and further development of citizens.dk
B) Further development and new developments in relation to citizen.dk, which are ordered as separate deliveries.
C) Other services related to transition from current supplier, termination services on transfer to subsequent supplier and ad hoc services related to citizen.dk
Borger.dk is used as a common term for citizen.dk and lifeindenmark.dk with lifeindenmark.dk handled in the same application.
Borger.dk is Denmark's common public citizen portal aimed at citizens and authorities. Borger.dk exhibits information, approximately 2 000 self-service solutions and personal data. At the same time, it is a portal that, in addition to the portal's own content, also provides services and content to other public websites and presents content and services from other public websites. At My Overview, citizens can sign in with NEMID and see some of the information the public has about them. In addition to interactive solutions aimed directly at users, citiz.dk exhibits and uses a wide range of web services in relation to communication with other websites, backend systems and registers. It is therefore vital that citizen.dk is stable, accessible and user-friendly, and this is business critical for contracting entities.
Borger.dk is integrated with a number of common public systems, which are identity providers (Nemlog-in, eID) and the data sources (Digital Post, Orchestration Component, eIncome, STAR, ADDA, SIU, etc.).
Borger.dk consists of a number of components (The Software Solutions). The technology stack's key components and technologies are:
- Sitecore Experience Platform (Web Content Management Platform)
- The Elk stack + Serilog (logging)
- MSSQL (Application and Personal Data)
- Intern/external integrations (Mapping and XHTML Services for Self-Service Solutions, Fobs, Nemlog-in, Dynamic Integration Services, Article Import)
- SOLR Cloud stack (search)
- Web: npm, Bootstrap, jQuery, webpack.
The software solutions are described in detail in the tender material.
The Framework Agreement covers the following main areas:
A) Continuous provision of management, maintenance and further development of citizen.dk, including all services management activities under the Framework Agreement, technical support and management of incidents, problems and service requests. This includes, for example, release management, deployment management and coordination, source code management, versions and releases, initial troubleshooting and initiating bugfixes within agreed frameworks, customer support, customer operating providers and other customer partners, continuously maintenance, etc. The tasks may vary for the duration of the framework agreement.
B) Further development and new developments in relation to citizen.dk ordered as separate deliveries. This includes, among other things, further development and redevelopment related to software solutions as well as related tasks such as analysis, solution design, testing, commissioning, documentation and modifications to software solutions. To support the launch of Next Generation Digital Post (NgDP), the framework agreement will include the management, maintenance and further development of a new web client and digital mail display app.
C) Other services - including in the context of current supplier transition, termination services on transfer to subsequent supplier and ad hoc services related to citizen.dk such as optimization of database indexes, consulting the customer and the client's partners on use; and integration, etc.
The tasks referred to in points A, B) and C shall be carried out in close cooperation with the customer as well as the customer's other suppliers, including operating suppliers.
Contracting entities wish to use primarily agile methods in relation to the tasks referred to in point B, and the supplier must therefore assure that the tasks must be resolved in close cooperation with the contracting entity's employees.
Contracting entities have the right, but not a duty, to apply the Framework Agreement. The use of the Framework Agreement will depend, inter alia, on the performance of the supplier under the Framework Agreement as well as external matters, including, inter alia, relations with State IT. Thus, the framework agreement is not exclusive to the supplier.