NHS Arden and Greater East Midlands Commissioning Support Unit (AGCSU) on behalf of NHS North Norfolk, NHS Norwich and NHS South Norfolk Clinical Commissioning Groups (CCGs) are seeking to engage with potential providers and the clinical community regarding a Community Well-being Hub.

These commissioners intend to become a single entity, with NHS Great Yarmouth and Waveney and NHS West Norfolk CCG, from 1.4.2020.

This procurement follows an earlier unsuccessful procurement 2019/S 078-186774.

The service will consist of the following elements: Daytime Hub, which will offer day time support for a range of mental health problems and for episodes of mental distress. It will be based in a static facility, providing a range of activities, advice, information and support. It will use a navigation and enabling approach, to empower people to stay well in their community and at home.

Evening Hub, which will offer sanctuary for people experiencing mental ill-health and mental distress. It will offer a calm and safe space, providing practical and emotional support, which can be used as an alternative to admission if appropriate.

Community Café; the hub will establish a community café to support those who feel distressed and/or socially isolated and will aim to help de-stigmatise mental health for those people using this feature.

The Community Hub will have the following service functions: triage telephone line, and intensive support packages, offering a 6-8 week course of support, with a combination of advice, support and information, as well as group support. This will include light-touch follow up support for an agreed period of time.