The object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.
This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training.
Lot 1 – North ZoneThe object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.
This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training and technological solutions to give an adequate and personalized response to the needs of users.
Lot 2 – South ZoneThe object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.
This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training and technological solutions to give an adequate and personalized response to the needs of users.
Lot 3 – East ZoneThe object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.
This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training and technological solutions to give an adequate and personalized response to the needs of users.
Lot 4 – West ZoneThe object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.
This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training and technological solutions to give an adequate and personalized response to the needs of users.