Social work services | Tenderlake

Social work services

Contract Value:
EUR 57M - 57M
Notice Type:
Contract Notice
Published Date:
06 October 2023
Closing Date:
23 October 2023
Location(s):
ES3 COMUNIDAD DE MADRID (ES Spain/ESPAÑA)
Description:
Advanced home telecare service of the Community of Madrid

The object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.

This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training.

Lot 1 – North Zone

The object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.

This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training and technological solutions to give an adequate and personalized response to the needs of users.

Lot 2 – South Zone

The object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.

This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training and technological solutions to give an adequate and personalized response to the needs of users.

Lot 3 – East Zone

The object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.

This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training and technological solutions to give an adequate and personalized response to the needs of users.

Lot 4 – West Zone

The object of the contract is the execution of the home telecare service, in its basic and advanced modalities, in accordance with the conditions established in the Technical Specifications. Individualized attention will be based on the person-centered model that allows users, through a specific communications system, to have a permanent and uninterrupted care service, which acts not only in situations of emergency or social need, but also in a preventive, proactive and predictive way based on the established protocols and programs.

This service includes complementary technological support, inside or outside the home, as well as the interconnection with the analytical management platform that will be developed by the Community of Madrid, through processes and action protocols depending on the situation of need for attention detected. For this, it has professionals with specialized training and technological solutions to give an adequate and personalized response to the needs of users.

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The Buyer:
Consejería de Familia, Juventud y Asuntos Sociales
CPV Code(s):
85310000 - Social work services