Call centre. Telephone operator services. Telephone-answering services. Software package and information systems. Information systems and servers. Database and operating software package. Telephone switchboard services. Telephone and data transmission services. Data services. Advisory services provided by nurses. Electronic data management (EDM). Electronic data exchange services. Data capture services. Data collection and collation services. Administrative healthcare services. Guidance services. Market and economic research; polling and statistics. Value-added information services. Customer services. Administrative social services. Other community, social and personal services. Telecommunications services. Records management. Administration services. Trafford Clinical Commissioning Group (CCG) is leading on a competitive dialogue process in order to commission an innovative and dynamic solution to deliver seamless coordination for all patients and service users. Working with our key partner Trafford Council, our solution is to develop a new Patient Care Coordination Centre (PCCC), working in collaboration with provider organisations which will be tried and tested to meet the needs of Trafford's local population.

The PCCC patient coordination centre is an innovative and ground breaking development and will be responsible for the delivery of seamless, coordinated, quality care. A high level vision of the deliverables for the PCCC have been developed:

Principles

— Health and Social Care Proactive System

— Patients always get the right care at the right time, in the right way through a journey which is seamless and smooth

— A focus on complexity and vulnerability

Infrastructure

— Single point of access

— Single ‘live' directory

— Supported by IT infrastructure

— Access to all records i.e. enabling patient/client care plans feeding into proactive planning

— Alignment to 111 and out of hours

— The PCCC will have a robust interface and awareness of Trafford Council's Adult Social Care access and support model.

Benefits

— Proactive and coordinated care seamlessly around the patient

— Delivery of the right care at the right time in the right place

— The level of care will be delivered from the appropriate care setting

— Provide the best possible patient experience.

— Greater focus on local issues i.e. health appointments and transport in Partington

— Report on the performance of care across the system

— Proactive Care Planning to meet health and social care needs

— Improved health outcomes, wellbeing and quality of life

Core Services

— Tracking of patient journey

— Close monitoring of vulnerable patients, following them through the care journey

— Health Transport Bureau

— ‘Auto pick up' patients as they go through the system

— Clinical coordination to support monitoring of patient/clients and appropriateness of care to need

— Full capability and capacity to gather, analyse, act on and learn from thus demonstrate achievement of measurable improvements in patient experience

The length of the awarded contract will be for a minimum of five (5) years with the option of an additional two (2) year extension. This extension will be offered as 2 separate extensions of one (1) year each.

Trafford CCG is not currently in a position to accurately state the value of the contract, as this will be dependant on the final specification which will be developed via the competitive dialogue process. However, Trafford CCG envisages that this will be in the range of GBP 500 000 - GBP 10 000 000 over the potential full 7 year life of the contract.