IT services: consulting, software development, Internet and support | Tenderlake

IT services: consulting, software development, Internet and support

Contract Value:
EUR 450K - 450K
Notice Type:
Contract award notice
Published Date:
03 April 2023
Closing Date:
Location(s):
IE051 Mid-West (IE IRELAND)
Description:
Business Process Improvement platform and Customer Relationship Management platform

Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.

Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.

Awarded to:
Business Process Improvement platform and Customer Relationship Management platform
Granicus-Firmstep Limited, London (UK)
Download full details as .pdf
The Buyer:
Clare County Council
CPV Code(s):
48000000 - Software package and information systems
48445000 - Customer Relation Management software package
48810000 - Information systems
72000000 - IT services: consulting, software development, Internet and support
72212220 - Internet and intranet software development services
72212445 - Customer Relation Management software development services