The aim of the tender is to be able to cover all requirements and sub-areas of a "Modern Workplace" in the future.

From the point of view of the AG, these are

• Consulting, conception and implementation of Microsoft 365 incl. licensing (Microsoft Cloud Solution Provider (CSP)

• Hardware procurement

• Consulting, conception and implementation of terminal management

• Handling of the entire client lifecycle process Warehouse logistics, shipping, assembly and dismantling of end devices Warranty processing and SWAP service

• Assumption of operational responsibility for update and patch management

• Software distribution for 5 years

• 2nd and 3rd level support for end devices

The main services advertised through this award procedure are:

Þ Conclusion of a framework agreement for the needs-based retrieval of standard IT hardware via the provision of an IT shopping cart with:

• Stationary workstation systems "Standard" and "Performance"

• Notebook "Standard" and "Compact"

• Dockingstationen

• 23 inch (Full HD) monitors

• 27 inch (WQHD) monitors

• Tray "Standard" and "Standard plus"

• Smartphones "Standard" and "Standard plus"

• and other small components and accessories such as notebook bags, power cables, USB sticks, etc. according to performance sheet accessories in Appendix 11 Service and price sheets

Þ Provision of Microsoft 365 licenses via the Cloud Solution Provider (CSP) program including consulting and maintenance services

Þ Provision of services such as:

• Delivery of the devices free place of use

• Warranty for the required devices with the warranty period agreed for each category

• Service and maintenance services over the respective service life of the devices

• Softwarepflege

• Refuelling of the devices

• Provision of a device pool for order retrieval and exchange cases in a consignment warehouse

• Optional: Setup of the required hardware on demand