The subject of the framework agreement to be concluded is the provision of a highly integrative telecommunications solution and services (multichannel contact center solution) based on the "Software as a Service (SaaS)" deployment model in a private cloud infrastructure operated by the contractor.

The subject of the framework agreement for the provision of a highly integrative telecommunications solution and services (multichannel contact center solution) is to be concluded. It is to offer the operation of a multichannel contact center solution based on the "Software as a Service (SaaS)" deployment model in a private cloud infrastructure operated by the contractor. The necessary hardware must be integrated into it. The client's goal is to procure the necessary licenses through a flexible rental model.