Provision of a 'Student SuperApp' including design, implementation and support services
Contract Value:
-
Notice Type:
Contract Notice
Published Date:
30 May 2024
Closing Date:
01 July 2024
Location(s):
UKJ32 Southampton (UK UNITED KINGDOM)
Description:
Seeking a partner to design, implement, and support an upgraded 'Student SuperApp' for University of Southampton students to enhance features, performance, and user experience, aiming for high availability and performance to create a compelling user experience.
Provision of a 'Student SuperApp' including design, implementation and support services. MySouthampton is an app designed to meet the needs of (principally) students for 'information and services on the go'. Primarily designed for use on mobile devices, the app also presents on desktop. As part of the University's digital transformation programme, we seek to procure an upgrade/replacement for the current app that will provide users with enhanced features, performance and user experience. The primary user group for the app will be University of Southampton students. We currently have 24,000 students and this number might be expected to grow by 4% a year over the period of the contract, reaching perhaps 28,000 by April 2028.
MySouthampton is an app designed to meet the needs of (principally) students for 'information and services on the go'. Primarily designed for use on mobile devices, the app also presents on desktop. As part of the University's digital transformation programme, we seek to procure an upgrade/replacement for the current app that will provide users with enhanced features, performance and user experience. The primary user group for the app will be University of Southampton students. We currently have 24,000 students and this number might be expected to grow by 4% a year over the period of the contract, reaching perhaps 28,000 by April 2028. The current MySouthampton app achieved approximately 500,000 menu clicks from users in the month of January 2024. Figures for unique users are not available. The use of the term 'SuperApp' represents a working title and is indicative of our ambition; that the new MySouthampton app should be best-in-class, creating a compelling user experience with features and content to rival the best University student apps currently available. High availability and performance are considered crucial for adoption of the app, and for it to become an indispensable tool for students at the University. The University is tendering to secure a partner to design, implement and support a student information application. Procurement Process: This procurement process is being conducted as an Open Procedure. Contract Period: The University proposes to enter into a Contract for seven (7) years - this will be the maximum contract period, including any potential extensions with the successful tenderer(s). This will comprise of an initial contract period of 4 years with an option to extend by a further three twelve (12) month periods up to 31st July 2031 subject to satisfactory performance and at the discretion of the University. Contract Value: The estimated value of the initial 4 (four) -year contract term is in the region of £500,000 - £1,000,000 GBP (excluding VAT). The total estimated value of the three 12 month extension periods is £100,000 - £300,000 GBP (excluding VAT). It is estimated, therefore, that the total value of this contract will be between £500,000 and £1,300,000 GBP (excluding VAT). All figures stated cover the full contract term, to support the University if it takes the options to extend past the initial term and is provided as a range, the final figure is dependent on the level of design and customisation required to meet the University's requirements as per Tendered solutions. Additional information: Lots: This contract is NOT suitable for splitting into lots. The risk of dividing the requirement into Lots would render the execution of the contract excessively technically difficult, not cost effective and would undermine proper execution of the contract.