Services are commissioned by NHS Bristol, NHS South Gloucestershire and NHS North Somerset Clinical Commissioning Groups (CCGs) known as the BNSSG region. These CCGs are committed to the provision of a high-quality non-emergency Patient Transport Service (‘PTS’).

The services have been divided into 3 lots:

Lot 1 — BNSSG Patient Transport Services (PTS) — The Journey provision of eligible patients, including the cardiac shuttle, bariatric, certain levels of critical care patients and high dependency patients;

Lot 2 — BNSSG Patient Transport Services (PTS) for patients receiving renal dialysis — Patients travelling to/from renal dialysis treatment (including acceptance of calls for booking of these patients);

Lot 3 — BNSSG Call Centre for Patient Transport Services (PTS) — A Call Centre to apply the eligibility criteria and ensure that only eligible patients are accepted for transport.

This procurement has been split into the above lots to provide the best service available for patients, reduce ineligible journeys and support the application of strict contract requirements and Key Performance Indicators on all 3 lots.

The contracts will be for a period of 5 years, with the option to extend by a further 24 months at the discretion of the commissioners.

The tender is being carried out using an Open Process. Further information and contract documentation can be obtained via the following link: https://in-tendhost.co.uk/scwcsu/aspx/Home