IT services: consulting, software development, Internet and support | Tenderlake

IT services: consulting, software development, Internet and support

Contract Value:
-
Notice Type:
Contract Notice
Published Date:
25 October 2018
Closing Date:
04 December 2018
Location(s):
NL NEDERLAND (NL Netherlands/NEDERLAND)
Description:

Halt Foundation issued a European tender on 9.11.2017 for the replacement of the current 2 case systems Aurah and RegiHalt. That tender was withdrawn in the interview phase on 12.4.2018. After extensive deliberation, Stichting Halt has decided to resume tender during the interview phase with the tenderers involved. With this announcement Stichting Halt wants to inform the market. It therefore makes no sense to register as an interested person.

Below is an overview of the intended functionalities, which are at least necessary for the replacement of the current case systems:

• Relationship management:

O Appointment management (including insight and processing in Halt calendars).

O Customer contact management.

O Contract management.

O Output management.

• Business management:

O Business system catalog.

O Business creation.

O Case file.

O Status monitoring.

O Customer information.

O Treatment data.

O Financial information.

O Search.

O anonymizing data.

O Geo information (for example, when searching for a work location).

• Document management:

O Document creation.

O Document registration.

O Search.

O Archiving.

O Destruction.

• External communication (link with telephone, email, web etc.):

O Sending emails.

O Generation of mail items.

O Notes and logging of telephone conversations.

O Providing information regarding matters through a web portal.

• Management information:

O Operational reporting (following up matters and agreements).

O Business information and analysis.

• Links:

O Office automation.

O Chain partners.

O National facilities.

O Basic registrations.

• Operational management:

O Financial administration.

O HRM.

O Purchasing.

Download full details as .pdf
The Buyer:
Stichting Halt
CPV Code(s):
72000000 - IT services: consulting, software development, Internet and support