The purpose of this contract is the provision of the following services:

— analysis and design of IT solutions (new, or development of those existing),

— detailed technical specification of IT solutions (new, or development of those existing) based on a design file,

— implementation of IT solutions (new, or development of those existing) (based on a design file and detailed technical specifications),

— correction of IT solutions operating errors and level 3 support,

— licencing IT solutions (new, or development of those existing),

— management of the development framework,

— level 1 and 2 user support (IT, mobile and telephone Helpdesk),

— operation of the Court's infrastructures (including networks and multimedia),

— telephone switchboard.

— IT solutions analysis and design,

— IT solutions licencing.

— technical specification for IT solutions,

— implementation of IT solutions,

— correction of IT solutions and level 3 support,

— management of the development framework.

— Helpdesk,

— operation of infrastructures,

— telephone switchboard,

— support and infrastructure on demand,

— multimedia assistance.