The European Commission is seeking to obtain services relating to the provision of the 'Your Europe Advice' service, which offers personalised advice to citizens and businesses on their rights based on EU legislation, especially regarding (but not limited to) the internal market. The EU's 'Your Europe' Web portal aims to provide detailed information on the rights available to citizens and businesses in the framework of the internal market. This information is complemented by the advice provided by the 'Your Europe Advice' service (hereafter 'the service'). If citizens are still unable to exercise their rights with the help of 'Your Europe Advice', they are signposted to problem solving services such as Solvit.

The contractor will be asked to provide practical information on the exercise of rights based on EU legislation in specific circumstances outlined by the enquirers in their enquiries and will advise and signpost on the next steps to be taken to overcome problems they may encounter in the exercise of those rights. The contractor will also reply to enquiries forwarded to the service on behalf of citizens by related services provided at EU and national levels, in particular European advice services and networks. By providing information on and analysis of the enquiries received by way of feedback reports, the contractor will also assist the European Commission in identifying issues which may need to be addressed to improve the functioning of the internal market.

The contractor will be able to use the existing IT application developed and managed by the Commission to manage the incoming queries and their subsequent handling.