Support to technical teams through the hiring of specialized architecture, infrastructure, communications and support services.

i. The resources for the networking profile should bring together technical skills and professional experience that will allow you to have the proficiency to:

1. Ensure the performance, recovery and security needs of communications and networks according to agreed service levels;

2. Contribute to the definition of policies, design philosophies and network requirements;

3. Implementation and continuous improvement of security policies;

4. Investigate, diagnose, and resolve network problems;

5. Use network management tools to assess network load and performance;

6. Maintain knowledge of relevant legal and regulatory requirements related to network security and privacy;

7. Monitoring and analysis of network security equipment records and reports;

8. Implementation and operation of centralized network equipment management platforms.

ii. Technical Profile Requirements (1 FTE)

1. CCNA certification;

2. Fortinet NSE 4 certification;

3. Probable minimum experience of 5 years in similar roles

iii. Requirements for the senior profile (1 FTE)

1. CCNP Certification

2. CCNA Certification

3. CCVP Certification

4. Fortinet Certification

5. Fortimail Certification

6. Minimum verifiable experience of 12 years in similar roles

i. The resources for the IT technician profile should bring together technical skills and professional experience to enable them to be proficient in:

1. Install and configure hardware and software components on computers, communication devices, workstations and peripherals of Citizen Stores and Spaces;

2. Assign, optimize and disengage computer resources, identifying anomalies and triggering the necessary actions for their regularization;

3. install computer programs and applications, in accordance with the requirements of the defined information systems, using the appropriate software, tools and languages;

4. Support for users of Citizen Stores and Spaces within the scope of a first support line.

ii. Requirements

1. Technological/Professional/Other Level III Course - Technological Informatics Course

i. The security profile resource shall bring together technical expertise and professional experience to enable the applicant to have the proficiency to:

1. Ensure the performance, recovery and security needs of communications and networks according to agreed service levels;

2. Contribute to the definition of policies, design philosophies and network requirements;

3. Implementation and continuous improvement of security policies;

4. Investigate, diagnose, and resolve network problems;

5. Maintain knowledge of relevant legal and regulatory requirements related to network security and privacy;

6. Analysis and treatment of web application security vulnerabilities;

7. Monitoring and analysis of network security equipment records and reports;

ii. Requirements

1. Fortinet NSE 4 certification;

2. Checkpoint CSA/CSE certification

3. Probable minimum experience of 5 years in similar roles

i. The voice profile resource should bring together technical skills and professional experience that allows you to be proficient in:

1. Ensure the performance, recovery and security needs of communications and networks according to agreed service levels;

2. Contribute to the definition of policies, design philosophies and network requirements;

3. Investigate, diagnose, and resolve network problems;

4. Use network management tools to assess network load and performance;

5. Maintain knowledge of relevant legal and regulatory requirements related to network security and privacy;

6. Implementation and operation of centralized network equipment management platforms.

7. Ensure the proper functioning of unified communication platforms;

ii. Requirements

1. CCNA and CCNP-Collaboration certification;

2. Probable minimum experience of 5 years in similar roles

i. The resource for the Cloud networking/security profile should bring together technical skills and professional experience that allows you to be proficient in:

1. Ensure the performance, recovery and security needs of communications in a cloud environment (multi-vendor);

2. Contribute to the definition of policies, design philosophies and network requirements;

3. Implementation and continuous improvement of security policies;

4. Investigate, diagnose, and resolve network problems;

5. Maintain knowledge of relevant legal and regulatory requirements related to network security and privacy;

6. Analysis and treatment of web application security vulnerabilities;

7. Monitoring and analysis of records and reports of the cloud/on-premises network security infrastructure;

ii. Requirements:

1. Fortinet NSE 4 certification or Checkpoint CSA/CSE certification;

2. Minimum of 150 verifiable hours of training in the last 3 years, in the following areas: Azure, AWS, Oracle Cloud, Cloud Security

3. Probable minimum experience of 3 years in similar roles

i. The resource for the Microsoft expert profile should bring together technical skills and work experience that enable you to be proficient in:

1. Administration of the various Microsoft technologies in use at AMA, namely:

a. Email system: Exchange;

b. Windows Server operating systems;

c. Application/web servers: IIS, Sharepoint.

d. Directory services: AD;

e. Execution of routines and procedures on request: Powershell;

f. Diagnosis and Correction of Problems;

g. Proposal and implementation of improvements to the systems;

h. Centralized management system: SCCM - System Center Configuration Manager

i. Monitoring system: SCOM - System Center Operations Manager

2. Application deployment on servers in pre-productive and productive environments whenever the underlying technology is Microsoft

ii. Requirements

1. Proven experience (at least 4 years) in Microsoft system administration, with at least 2 different clients;

2. Certification:

a. MCSA - Windows Server 2016

3. Proven frequency of System Center training

4. Professional experience (minimum of two) in the following areas:

a. Installation and administration of Windows Server operating systems in versions 2008 to 2019

b. Installation and administration of SQL Server database management system in versions 2008 to 2017

c. Powershell

d. Administration of application and web platforms: IIS and Sharepoint

e. Monitoring platforms: SCOM

f. Centralized server management platforms: SCCM

i. The resources for the Linux profile should bring together technical skills and professional experience that allows them to be proficient to:

1. Administration of the various free technologies (open source) in use at AMA, namely operating systems, e-mail, application servers and databases, namely:

a. Target Database Management Systems: MYSQL and Percona/Galera clusters

b. E-mail system: Zimbra;

c. CentOS, RedHat operating systems;

d. Scripting;

e. Server park automation and management tools: Ansible

f. Application servers: Tomcat, Jboss, various PHP frameworks.

g. Container, orchestration, and repository platforms: Docker, Kubernetes, GIT

h. Web servers: Apache, Nginx;

i. Monitoring with Nagios, Graylog and Tripwire

j. Execution of routines and procedures on request;

k. Problem Diagnosis and Correction;

l. Proposal and implementation of improvements to the systems;

2. Application deployment on servers in pre-production and productive environments whenever the underlying technology is Linux

ii. Requirements for the technical profile (2 FTEs)

1. Degree in the area of computer science

2. Proven experience (at least 4 years) in administration of Linux/Unix systems, with a minimum of 2 different clients

3. Certification:

a. Red Hat Certified System Administrator or

b. Linux Professional Institute

4. Proven frequency of training in:

Ansible

Docker

c. Shell scripting

5. Professional experience (minimum of two) in the following areas:

a. Operation of Linux/Unix environments on RHEL/CentOS distributions

b. Operation of application systems, namely Apache Tomcat, JBOSS

c. Process automation using Ansible

d. Management of the OS computer park using Ansible

e. Operation of container platforms and code repositories (Docker and GIT)

f. Operation of monitoring and logging platforms (Nagios and Graylog)

iii. Requirements for the senior profile (1 FTE)

1. Bachelor's degree in the field of computer science or information technology for at least 10 years

2. Proven experience (minimum 3 years) in Linux/Unix system administration

3. Certification:

a. Red Hat Certified System Administrator

b. Red Hat Certified Engineer

c. Linux Professional Institute Certification

d. Cisco Certified Network Associate (Routing and Switching) - CCNA

4. Professional experience in the following areas:

a. Operation of Linux/Unix environments on RHEL/CentOS distributions

b. Operation of application systems, namely Apache Tomcat, JBOSS

c. Process automation using Ansible

d. Management of the OS computer park using Ansible

e. Operation of container platforms and code repositories (Docker and GIT)

f. Operation of monitoring and logging platforms (Nagios and Graylog)

i. The resource for the Cloud networking/security profile should bring together technical skills and professional experience that allows you to be proficient in:

1. Administration of the various database management system technologies in use at AMA, namely:

a. Database Management System: SQL Server and MySQL;

b. Execution of routines and procedures on request;

c. Proposal and implementation of improvements;

d. Cluster configuration

e. Define/ Construct/ Optimize database models and schemas;

f. Apply methods and tools to measure and report performance indicators related to the data sets (response time, availability, safety, integrity, ... );

g. Prepare procedures and instructions related to data sets for other technicians or administrators;

h. Monitor and maintain database management systems;

i. Ensure the integrity and security of database management systems;

j. Identify, investigate and correct incidents or problems related to database management systems;

k. Provide training, support and advice on dataset-related issues to other “ICT” professionals.

ii. Requirements:

1. Proven experience (at least 4 years) in database management system administration, with at least 2 different clients;

2. Certification:

a. MCDBA - Microsoft Certified Database Administrator obtained at least two years ago

3. Professional experience in the following areas:

a. Installation and administration of SQL Server database management system in versions 2008 to 2017, including clusters

b. Installation and administration of open source database management systems, namely MySQL

i. The resource for the Cloud expert profile should bring together technical skills and professional experience that allows you to be proficient in:

1. Administration and management of multi-cloud environments: Azure, Oracle Cloud and AWS

a. Cost control and optimization

b. Monitoring

c. Shadow IT reduction and centralized management

d. Process management

e. Automation

2. Cloud Migration (IaaS, PaaS, and SaaS)

a. Documentation of processes, strategies and guidelines

b. Definition of roles and responsibilities

c. Implementation of best practices and recommendations

3. Application management

a. Control of projects and resources

b. Reuse of resources and services

c. Change management (deployment, upgrades)

d. Licensing and consumption management

e. Integration between resources and teams

f. DevOps

4. Security and compliance

a. Auditing

b. Access management

c. Definition of security policies

d. Application compliance and vulnerability resolution

5. 2nd technical line

a. Resolution of requests and incidents

b. Ensure the performance and recovery of infrastructure and services

ii. Requirements:

1. Minimum of 150 verifiable hours of training in the last 3 years in the following areas:

a. Area 1 - Oracle Cloud Infrastructure or Oracle Cloud PaaS

b. Area 2 - Azure Fundamentals or Azure Administrator Associate

c. Area 3 - AWS Certified Cloud Practitioner or AWS Certified SysOps Administrator

2. Probable minimum experience of 3 years in similar roles

i. The resource for the DEVOPS profile shall bring together technical skills and professional experience that will enable the applicant to have the proficiency to:

1. Management of DevOps platforms, Microsoft Azure and Red Hat OpenShift

2. Monitoring of platforms and performance in the context of preventive and corrective maintenance

3. Support to application teams in the context of platform administration

4. Participation in periodic meetings on analysis of changes to current architectures and proposal of new

ii. Requirements

1. Bachelor's or Master's degree in Computer Engineering, Informatics

2. Minimum of 3 years of experience in Continuous Integration, Continuous Delivery and Continuous Deployment