realization of three barometers: a satsifaction barometer mediation; an energy-info satisfaction barometer; and a barometer on the opening of the electricity and natural gas markets
conducting satisfaction surveyscarrying out two satisfaction surveys: a survey relating to the satisfaction of consumers who have referred the matter to the national energy ombudsman and a survey relating to the satisfaction of consumers who have contacted the energy-info information service
barometer opening of energy stepscarrying out a survey on the opening of the natural gas and electricity retail markets for residential customers