The purpose of the Framework Agreement is to manage the outsourced activities of the Citizen Contact Centre (CCC) of the ants located in Charleville-Mézières. It includes the realization of level 1 support services bringing together front and back office teleadvisors and supervisors, in charge of handling users' contacts (telephone/email/mail/chat). The consultation is divided into two lots, each batch leading to the conclusion of a separate public contract. Lot 1 constitutes a framework agreement with purchase orders concluded without a minimum amount but with a maximum amount defined in value. Lot 2 constitutes a framework agreement for subsequent contracts concluded without a minimum amount but with a maximum amount defined in value

this batch is dedicated to outsourcing CCC support on the areas of driving license (Snpc), vehicle registration (Siv) and on the mission of the ANEF program (Digital Administration for Foreigners in France)

this batch is dedicated to outsourcing CCC support on systems related to digital identity