The framework agreement shall include operational lease of brand new multifunction machines, as well as a service agreement thereof. Based on current requirements, the agreement includes approximately 300 multifunction machines. See annexes for further information on existing machinery and the replacement rate. The offered machines must be efficient and user-friendly, and must ensure the contracting authority's need for copying, scanning and secure printouts in a cost-effective manner, and with future-oriented systems.

Guaranteed uptime

The machines must have a guaranteed uptime of minimum 90 %. The uptime is calculated over a 24 hours. period and means the time when the machine can be fully used. Uptime is measured in accordance with need and must be measured over a period of 5 working days and during the last 6 months.

The uptime can be measured by the Lessee registering the time the machine is in full use, as well as by the supplier's reports.

The framework agreement shall include operational lease of brand new multifunction machines, as well as a service agreement thereof. Based on current requirements, the agreement includes approximately 300 multifunction machines. See annexes for further information on existing machinery and the replacement rate. The offered machines must be efficient and user-friendly, and must ensure the contracting authority's need for copying, scanning and secure printouts in a cost-effective manner, and with future-oriented systems.

Guaranteed uptime

The machines must have a guaranteed uptime of minimum 90 %. The uptime is calculated over a 24 hours. period and means the time when the machine can be fully used. Uptime is measured in accordance with need and must be measured over a period of 5 working days and during the last 6 months.

The uptime can be measured by the Lessee registering the time the machine is in full use, as well as by the supplier's reports.