The Trusts are looking for an initial 3 year contract, with 2 options to extend of 12 months, to provide interpreting services for 200+ languages, both at hospital and community bases.

The services required are telephone (24/7), face to face (pre-booked) interpreting for an extensive range of community languages and also interpreting services for the deaf.

The following quality criteria are essential for all 3 lots:

— Interpreters to hold an appropriate qualification/registration;

— Disclosure and Barring Service (DBS) enhanced check;

— Confidentiality agreement and code of conduct completed;

— On-going quality checks in place;

— Robust, documented feedback procedure in place.

The requirement is split into 3 lots, of which potential bidders are required to confirm which lots they intend to bid for on Tactica:

Lot 1. Telephone interpreting (24/7) services.

Lot 2. Face-to-face interpreting services.

Lot 3. Interpreting Services for the deaf.