The activities of the Contact Center service consist of providing GSE interlocutors with information on how to access incentives, support in the management of existing contracts, promoting energy production from renewable sources, energy efficiency and sustainable mobility.

On the website www.gse.it, in the calls for tenders section, the document called “Race No. 18755 - Summary of the Service” is available.

See point II.1.4 above.

It should also be noted that, due to the fact that the services requested are part of the labor-intensive services, according to the provisions of art. 50 of Legislative Decree no. 50/2016, the CD is applied. 'social clause'. Therefore, to protect the employment level of the personnel employed, the agreement signed on 30 May 2016 between the trade unions of companies performing telecommunications services is applied, independently from the CCNL of the subcontractor, from which it follows that the subcontractor, in the execution of the services, will have to ensure the employment continuity of the personnel employed by the outgoing contractor.

The competitor will be obliged to declare the aforementioned commitment during participation in the competition and as a condition of participation in the same, under penalty of the non-eligibility of the offer.