The contract will consist of a number of elements:

— The core IT Managed Service encompassing, inter alia, support of all information technology based IT systems, servers, desktops, laptops, mobile devices, printers and other peripherals,

— Helpdesk services,

— The management of the LAN and wireless networks at all sites,

— Continuous process improvement in line with WI ICT strategy and changing technology with specialist advice & services as required,

— Hardware & software asset licence maintenance,

— Vendor software security updates in line with best practice,

— Technical refresh(s) software,

— Onsite resource for frontline helpdesk support (conditional on budget),

— The provision of the following optional services may also be required during the lifetime of the contract if requested by Waterways Ireland,

— Specialist training courses,

— Technical refresh(s) of hardware,

— Wireless site extensions.

Note: to register your interest in this notice and obtain any additional information please visit the eTenders web site at http://www.etenders.gov.ie/Search/Search_Switch.aspx?ID=393192.