the details of the services are set out in the special technical clauses attached to the business consultation file (Dce). The contract holder will have to manage the 1st response level of the Cancer Info line. The services covered by the contract to be awarded must enable the Inca to manage the Cancer Info line. The latter aims to answer the questions and expectations of the population on all topics related to cancer. The mission of this line is threefold: to inform, to guide and to support. In 2022, 18,115 calls were received on the Cancer Info line. The daily flow amounts to an average of 70 calls (variations depending on the event: dense cancer news, organized screening promotion campaigns, etc.). 2/3 of the callers are women. 88% are from the general public, 5% are from the sick, 4% are relatives, and 3% are health professionals. The ELD contains the reports of the calls over the last four years

the contract holder will have to manage the 1st level of response of the Cancer Info line. The services covered by the contract to be awarded must enable the Inca to manage the Cancer Info line. The latter aims to answer the questions and expectations of the population on all topics related to cancer. The mission of this line is threefold: to inform, to guide and to support. This line has 2 levels: - the 1st level of calls (information) is managed by the INCA, - the 2nd level (listening and legal and social support) is provided by the National League Against Cancer