GÉANT's backbone IP network is entirely made up of Juniper MX series routers. These routers were procured in 2012 as part of a contract which included 4 years of on-site support and a framework for upgrades and expansion. That 4 year contract expires on 5.9.2016, and accordingly GÉANT is looking to secure 1 or more Preferred Tenderers to deliver a number of services both to support the current set of routers and also allow for their ongoing enhancement.

This procurement to establish a series of Framework Agreements is split into 3 Lots as follows:

1. Lot 1 — Reseller of Juniper Hardware and Support Services — a list of Juniper hardware, software subscription and support services is referred to in the ITSOP. Bidders should accept that the estate is a live, changing environment and changes to hardware requirements may be notified during the tender process.

2. Lot 2 — Hardware Spares Management — Ability to delivery hardware to our European, and potentially EMEA and US sites, in a timely manner.

3. Lot 3 — First Line Maintenance (FLM) — Suitably qualified and experienced field engineers to perform hardware replacement in our European, and potentially EMEA and US sites, in a timely manner.