Service for the maintenance and new developments of the Renfe Viajeros, SME, SA sales systems

- Lot 1: support, maintenance and new interconnection requirements between systems and Revenue Management requirements,

- Lot 2: support, maintenance and new commercial requirements for all sales channels,

- Lot 3: support, maintenance and new commercial requirements for the self-sales channel,

- Lot 4: automation of user tests (Testing) and software quality application of the SIVER sales system,

- lot 5: program office (PMO),

- lot 6: software and database configuration management,

- lot 7: technical architecture and performance improvement,

- lot 8: control of vulnerabilities and software security,

- Lot 9: commercial requirements for Public Service, Cercanías and Renfe Ancho Metrico.

- reduction of the efforts associated with the construction of a new functionality common to the AVE - Long Distance and Medium Distance operators,

- standardization of application maintenance tasks,

- simple expansion of the operators' sales network by simplifying current technology,

- simultaneous processing of tickets and convergent offers between operators,

- Consistent treatment towards the client, who perceives a more homogeneous and integrated commercial offer.

- enable services and integration mechanisms between channels to be able to process the same ticket in different sales channels, offering customers a consistent, personalized and multi-channel contact,

- Construction of new sales and reservation functionalities that contribute to achieving the business objectives of attracting new customers and loyalty of existing ones on the Internet channel.

- standardization of the software architecture of self-selling machines, in order to optimize, standardize and facilitate their use and parameterization,

- development of improvements in self-selling machines (AVE - Long Distance, Medium Distance and Cercanías).

- automation of repetitive test cases through the use of market tools, quality assurance of the SIVER sales system, for all sales channels of the system (Internet, ticket offices, Hermes, agencies, mobile channel, etc.) through early detection of defects. Automation, where feasible, of user acceptance tests,

- In the case of the mobile channel, the services will be carried out including each and every one of the tools necessary to carry out the manual and automatic tests considering multi-devices (physical, not emulators), multi-browsers and multi-platform in terms of operating system; also taking into account its compatibility and absolute integration with Renfe Viajeros' current test automation system and architecture.

Establishment of a control and coordination body for all projects and initiatives associated with the Renfe Viajeros Sales System evolution program.

- management of version control of the software solution, database administration and control of passes between the different environments (development, integration, pre-production and production) with the development providers and with the infrastructure managers,

- monitoring of continuous software integration processes,

- support, maintenance and new developments of the SIVER configuration management application.

- modernize development tools, relying on new paradigms that ensure code quality,

- modernize execution services,

- definition and execution of the strategy to follow with the current applications considering the different viable alternatives (migration, adaptation of services, freezing, etc.).

Security testing service for the detection of deficiencies in the development and configuration of the system that can cause vulnerabilities that are manifested in instability, falls or possible improper extraction of the information residing in the databases.

Carrying out new developments that contribute to achieving the objectives of attracting new customers, loyalty of existing ones, increasing occupancy and income and improving customer satisfaction.