• Lot 1: End User Support Services On site and Remotely.

• Lot 2: IT Infrastructure Support Services.

— For Lot I, the services to be provided are the following:

• IT Service Desk

• Technical assistance with IT software, hardware, and equipment administrative assistance and coaching related to IT

• Remote Technical Assistance for ETF Webservices

— For Lot II, the services to be provided are the following:

• planned IT infrastructure support services,

• emergency IT infrastructure support services.

See internet address provided in Section I.3).

See internet address provided in section I.3).