South-Eastern Norway Regional Health Authority (HSØ) with dept. Sykehuspartner shall enter into a regional framework agreement for Citrix licences on XenApp and XenDesktop, as well as a regional maintenance contract that shall cover the total maintenance need for Citrix licences in the region. HSØ currently has several contracts for the maintenance of these licences and aims to consolidate the procurement and maintenance contract at one actor, across the health companies.

The main objectives behind this procurement are:

— Support and maintenance of existing license portfolio.

— Supplemental purchases of new licenses.

The agreement should also have an option for:

— Physical assistance in error situations.

— Courses and training.

— Purchase of extended level of service.

— Trade Up.