The services entrusted to the holder relate to:
- monthly hosting of the freephone numbers 0 800 20 22 24 and 0800 541 541 already used for several years by the biomedicine agency,
- setting up and managing the interactive voice server,
- the composition of the scripts describing the mode of use of the interactive voice server,
- the composition of welcome messages,
- the training of call center agents and the transfer of skills to new call center operators throughout the duration of the contract (including renewal periods),
- transmission of documentation requests,
- statements of call statistics.
The purpose of this contract is to set up and manage:
- an interactive voice server (0800 20 22 24) for organ and tissue donation and bone marrow donation. This general public number makes it possible to order documents of which the number is less than 9 copies or to be switched to a platform of telephone advisers when the caller wishes to order more than 9 copies,
- a platform of telephone advisers (0800 54 15 41) for sperm donation and egg donation. These 2 gifts, still little known to the general public, are intimate, and always require the ability to ask your question orally and discreetly. This is why it is decided to put the callers in direct contact with call center agents. This toll-free number allows the general public to obtain answers, given by the telephone advisers, on the basis of a reference document listing the main questions and answers, provided by the biomedicine agency. Call center agents can then suggest sending an information document or direct the caller to the site https://www.dondovocytes.fr/ or https://www.dondespermatozoides.fr/ to find the coordinates of the center of gamete donation closest to his home. The services entrusted to the holder relate to:
- monthly hosting of the toll free numbers 0 800 20 22 24 and 0800 54 15 41 already used for several years by the biomedicine agency,
- setting up and managing the interactive voice server,
- the composition of the scripts describing the mode of use of the interactive voice server,
- the composition of welcome messages,
- training of telephone advisers and transfer of skills to new teleoperators throughout the market,
- transmission of documentation requests,
- statements of call statistics.