The purpose of this consultation is to select a service provider to whom the outsourced management of telephone flows and associated services for the urssaf Ile de France will be entrusted. The special conditions for the performance of the services to be performed are defined in the special technical clauses (cctp). ?

the services concern the outsourced management of telephone flows and associated services for the urssaf Ile de France.The telephone lines to reach the urssaf have been largely redesigned recently and are now organized around two main lines: 3957 for employers of the general scheme and 3698 for self-employed workers, under the classic regime or self-employment.