The purpose of the framework contract is to have several linked training products covering courses on a number of topic areas in the field of humanitarian action and helpdesk services.

The following areas are to be specifically covered:

(1) courses on the current and future Framework Partnership Agreement (FPA) as well as on the Financial and Administrative Framework Agreement (FAFA) and related procedures (classroom and/or e-learning);

(2) courses on the best practices and standards in delivering humanitarian aid (classroom and/or e-learning);

(3) courses on project and contract management (classroom);

(4) induction courses for new recruits to DG ECHO (classroom);

(5) training of trainers (classroom);

(6) a helpdesk that is related to the issues covered in the courses;

(7) the edition of a monthly newsletter for DG ECHO partners;

(8) the development and maintenance of a dedicated website.

The courses will be designed and delivered by different means in different formats, languages and locations.