The procurement concerns the delivery, operation and maintenance of a new cloud-based ERP system/service for DGI. Establishing, operating and maintaining the necessary integrations between the new ERP system/service and various specialised systems is an important part of the procurement, where the Tenderer must take on heavy responsibility.

The system must at least include the functional areas of HR, payroll, accounting and reporting/business management - wherein the tenderer is permitted to use subcontractors.

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DGI's aim is to adopt a user-friendly, standardised and cloud-based ERP system/service with good perceived response time and good uptime for users from a tenderer with a strong capacity for innovation.

The new ERP system/service must also be characterised by:

- compliance with applicable legislation at all times

- automated processes and increased levels of digitalisation

- facilitation for efficient establishment of integrations with external professional systems

- continuous improvements and frequent upgrades

- offer new functionality, improved usability, better perceived response time and uptime for users in line with new technology, including by being prepared to utilise AI technology, and/or new user needs

- the new ERP service should eventually have AI functionality built into the service

- ongoing management of all aspects of IT security and data protection