The RDW wishes to conclude Framework Agreements for 3 defined lots 1: (Tactical and Strategic Research) with 1 party, for lot 2: (In-depth investigations) with 3 parties and for lot 3: (Customer Panel) with 1 party.

Tactical research Aimed at specific target groups, internally and externally. So customers and also employees. Quantitative researchDaily, weekly and/or monthly (differs per channel)Continuous insight into contact satisfaction of the customers of the RDW (real time). Immediate action towards dissatisfied customers by means of daily 'red alerts'.2.Strategic research Aimed at all target groups, national/international Quantitative researchOnce every 2 yearsSurveys should provide insight into general customer satisfaction with RDW's services and the image of the RDW in the eyes of customers. It is also important to get advice on points of attention from the input.

In-depth research Internal and external; both among customers and employees Quantitative or qualitative research Additional research into needs, possibly as a result of results from strategic or tactical research Must provide in-depth insight into specific products, processes, services or customer groups.

Co-developing and setting up an RDW panel platform. The technical panel management The execution of (individual) (customer) surveys Advising the RDW on where, how and when to use the panel