Brakar would like to procure a market information system (MIS) in order to maintain public transport operations at a high quality level.

The assignment will include the development, administration, and maintenance of the electronic reporting tool, customer interviews, and reports.

The assignment includes, amongst other things:

• development and operation of an internet portal;

• implementation of customer satisfaction measurements — quarterly;

• implementation of questionnaires — annually;

• reporting all results.

See Annex 1 Assignment Description and appendices for a detailed description of the assignment.