Management of complaints, suggestions, inquiries and congratulations from

passengers and users,

Management and analysis of communications received through social networks

Management of claims by companies or companies against Aena and Aena against

third party.

Follow-up of other sources of information that capture customer satisfaction in the

Aeropuerto (“Happy or Not”)

Conducting surveys included in the ACI-ASQ Study and other surveys to

Users.

Global analysis of the sources of information, proposal and follow-up of

improvement.

Management of complaints, suggestions, inquiries and congratulations from

passengers and users,

Management and analysis of communications received through social networks

Management of claims by companies or companies against Aena and Aena against

third party.

Follow-up of other sources of information that capture customer satisfaction in the

Aeropuerto (“Happy or Not”)

Conducting surveys included in the ACI-ASQ Study and other surveys to

Users.

Global analysis of the sources of information, proposal and follow-up of

improvement.