Contract for the provision of managed IT services to encompass:

1)Ongoing support, maintenance and development of our case management system;

2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;

3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and

4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.

1)Ongoing support, maintenance and development of our case management system;

2) Ongoing support, maintenance and development of our new cloud-based enterprise data warehouse;

3) Design, development and ongoing support and maintenance of a new digital engagement capability for our business; and

4) Provision of IT resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis.