The German Weather Service uses various software products that require reactive and sometimes proactive support services and, if necessary, operational support.

The German Weather Service uses various software products that require reactive and sometimes proactive support services and, if necessary, operational support. The reactive support services (response to acute software or system problems) are usually done by means of a remote access via Fastviewer or, if necessary, only by phone. The proactive support (security assessments in Microsoft and Citrix Umfelde) and operational support (minor bug fixes, improvements, adjustments, hardenings, migrations, etc.) to the other manufacturer products mentioned in the place takes place on site. This requires regular consulting services on the spot, which are approximately 1 to 1.5 days per month (depending on the daily quota).