The subject of the contract is to conduct User Experience research of the existing and newly created ICT (IT) systems of the Ordering Party. The order includes conducting research in the form of individual interviews (IDI) in order to understand how the respondents perceive and react to various types of content available in the user interface on both desktops and smartphones.

1. The subject of the contract is to conduct User Experience research on the existing and newly created ICT (IT) systems of the Contracting Authority – in the form of individual interviews (IDI), in order to understand how the surveyed respondents perceive and react to various types of content available in the user interface, both on desktops and smartphones.

2. Completion date: from the date of conclusion of the contract for a period of 24 months.

3. Deadline for the examination: up to 30 working days from the date of confirmation of the award of the order by the Ordering Party.

4. By survey, we mean conducting IDI interviews with a group of 12 respondents. Tests will be commissioned on a commission-by-order basis. One order can do one test. In special cases, the Contracting Authority assumes the possibility of dividing the group of respondents into two subgroups, if the specificity of the study previously agreed with the Contractor indicates the need to adjust its scope.

5. During the term of the contract, the Contracting Authority plans to carry out 34 tests (basic order) and provides for the possibility of ordering an additional 23 tests under the optional order.

6. Usually, one or two processes performed by the user in the system, e.g. submitting an application, are subject to a single test. The number of functions to be studied depends on the complexity of the research need.