Flytoget would like to use this procurement to establish a new contract for the operation and administration of the following self-developed IT systems:

— -The customer database with accompanying APIs,

— -Product database with accompanying APIs,

— -Receipt and loyalty programme database with accompanying APIs,

— -Customer service and administration system,

— -https://minside.flytoget.no ,

— -Customer service system for mobile (iOS).

The above systems are currently administered in separate contracts that end at different times in the next three years. The systems have come into an operational phase and the need for major changes is reduced. There will still be a need for quality assurance/testing, adaptations in the systems and some new development due to projects that are in the plan for a strategic vision at the end of 2018.

Flytoget would like a tenderer who can ensure stable operations in accordance with an agreed SLA and who has the flexibility to carry out minor adaptations to the system with short downtime. Tenderers ought to have knowledge of PCI-DSS and personnel protection law and how continual fulfilment of the conformity requirements defined there will be ensured.

All of Flytoget's systems are installed at Flytoget's IT infrastructure operations provider. These are currently Intility and Basefarm. Basefarm is used for systems that come under the conformity requirements in PCI-DSS. Flytoget itself will establish and negotiate contracts for IT infrastructure operations and will continue with this practice in the contract period. Flytoget will, however, look at concepts such as devops as a future work platform for application operation and the administration of this organisation.