It is about the support in customer discussions in the area of the application for SGB II benefits, of performance matters or also general matters in the field of job placement. The language mediators support the employees of the JobCenter in communicating with people with a migrant background through expert interpreting and mediation of socio-cultural issues on site.

Individual assignments for language mediation usually take place from Monday to Friday between 8 a.m. and 3 p.m. at the various locations of the JobCenter Essen. In individual cases, discussions can also take place on the premises of the German Pension Insurance (DRV) in 47051 Duisburg. This is the support during customer discussions to clarify the ability to work.

The JobCenter Essen currently has various locations in the city of Essen.

During the opening hours of the JobCenter Essen, language mediators can be commissioned by the specialists of the JobCenter for individual orders for the following situations:

- Complex issues have to be clarified

- Binding agreements may have to be made

- Conflictual and/or particularly (culturally) sensitive conversations must be conducted

- Subject-specific interpreting is required

- Socio-cultural background knowledge must be imparted

- Country-specific differences should be explained

- Compensation in case of communication disorders is required

- There is a perception that it is not helpful or even a hindrance to involve relatives, acquaintances or voluntary support.

The interviews take place either in the consulting offices of the respective locations or in the offices of the JobCenter employees or, in individual cases, to clarify earning capacity on the premises of the German Pension Insurance in Duisburg.

In addition, if necessary, voice mediators can also be added to the scheduled customer calls in the context of telephone conferences after prior booking. In the case of telephone conferences, the language mediators used then carry out the conversations on the premises of the contractor for reasons of data protection.

It is about the support in customer discussions in the area of the application for SGB II benefits, of performance matters or also general matters in the field of job placement. The language mediators support the employees of the JobCenter in communicating with people with a migrant background through expert interpreting and mediation of socio-cultural issues on site.

For the assignment, the provider provides a suitable booking procedure for all skilled workers at the JobCenter; the procedure must be explained as part of the concept.

Appointments can be booked by the JCE specialists for 30 min or 60 min. In special exceptional cases, an appointment can also be booked beyond 60 minutes, whereby the billing takes place for each additional quarter of an hour or part thereof.

The lead time for the booking is usually at least 3 working days. A confirmation of the appointment by the contractor is required.

The booked service can be canceled free of charge up to 24 hours before the appointment.

The implementation period begins on 01.01.2023 and ends on 31.12.2023.