Porsgrunn municipality wishes to procure and implement a customer relationship management system.

The system shall handle all requests from the customers to the municipality and implies integration with various professional systems and the intranet portal solution.

A brief summary from the requirement specification in relation to requirements to the professional system and context:

* Messages to users

* Messages to and from customers

* Bulk dispatches and templates

* The customer calls in a former enquiry reminder

* Forwarding requests by e-mails

* Statistics

* The customer shall be able to see and change chosen information

* Active Directory for authentication of users/employees.