The purpose of this tender is to purchase a Service Desk application that supports the internal services of Duo + in an efficient, customer-friendly and user-friendly manner, in particular the departments of Facility Services, Post-intake and archive management, IT, Automation, HRM and building management. .

Duo + wants a simple licensing model with unlimited licenses for practitioners in the new desired situation. All designated employees per department must be able to handle reports. The number of practitioners can therefore rise considerably compared to the current 61.

Admin (rights): up to four people.

Self-service: for ~ 800 people.