Quadrupole mass spectrometer with inductively coupled plasma (ICP-MS) and a high-liquid chromatography system (HPLC system)

The subject of the order is the delivery and ready-to-use installation as well as the coupling of a triple quadrupole mass spectrometer with inductively coupled plasma ("ICP-MS") as well as a high-performance liquid chromatography system ("HPLC system") including connection to the existing gas and power supply (collectively referred to as "system") and installation of the control and evaluation software ("user software") as well as the provision of the hardware. In addition, expert instruction in the operation and functions of the system including hardware and user software as well as user training for the system including hardware and user software for up to three persons of the client and by suitable German-speaking personnel of the contractor at the customer's site, including certificates confirming participation in the briefing and user training, is carried out. Furthermore, the provision or transmission of digital or printed learning materials for the application possibilities of the system, the application software of the system and the diode array detector of the system including a control and evaluation software takes place, whereby it must be taken into account in the learning materials that the ICP-MS and the HPLC system can be coupled at the customer's site. In addition, one or more german or English-language operating instruction(s), which must describe both the hardware and the software of the system (including instructions for carrying out maintenance and cleaning work, if possible supplemented by videos) is transmitted in electronic form. In addition, the contractor guarantees technical support by telephone or electronic communication by qualified and trained German-speaking device technicians for at least ten years and spare parts availability for at least eight years after operational installation as well as the provision of free updates and upgrades of the installed user software for ten years from the operational installation, but only to the extent that this is necessary for the Guarantee of device technical support (including the elimination of software errors) is at least necessary In order to be able to operate in-house troubleshooting, documents and, if necessary, videos must be provided via CD, directly on the device computer or as documents in paper form.