Procurement of support services for application management by the Ministry of Education and Cultural Affairs, the Ministry of the Environment, the Ministry of Economic Affairs, the State Agency for Construction and Real Estate Hesse (LBIH) and the Hessian State Parliament (HLT) in five lots

In the present case, services for the technical application operation, i.e. the operation and further development of the specialist application-specific, technical and logical IT environment of the respective applications (e.g. database instances, applications and web front ends) including the various interfaces, as well as for the support of the departments/customers in the operation and use of the HessenPC, are put out to tender. About 100 specialist applications from the various departments with numerous interfaces are operated.

The contractor must provide specialists who are able to set up and support the operation of special application tools in the procedures for the mentioned departments based on the latest technologies. The advertised tasks require experience and comprehensive knowledge in several Microsoft and Linux subject areas at the same time. Thus, the required specialists must have a correspondingly broad knowledge of Microsoft products or Linux derivatives.

Estimated need: 9.6 person-years/year, guaranteed minimum purchase: 2 person-years/total term

The requested support services are to be used primarily in the area of application management (AM) of the above-mentioned departments and are carried out in different functional units or AM teams. The focus of the working environment is on the technical process operation, i.e. the setup, operation and further development of the technical and logical IT environment of the respective process (e.g. database instances, applications, web front-ends or client components), including the various interfaces. The operation of the underlying infrastructure is also carried out to varying degrees by this AM. This ranges from the coordination and responsibility for the results of the services provided by other operating units of the HZD to the in-depth technical operation of the IT infrastructure. For this reason, the contractor is expected to have good knowledge and experience in the management of specialist applications in all fields of activity (specialist areas) as well as, in some cases, in-depth knowledge of the underlying infrastructures.

The technical working environment of the various AM teams in process operations is very diverse. The application procedures are based on Windows and Linux technology. Both Windows/Linux servers and WTS systems are used. A large part of the underlying systems are located in the server rooms of the HZD (in Wiesbaden and Mainz). In addition, server systems located in the customer locations (of the departments) are also supported.

The communication basis of all systems is the HessenNetz. All customer systems are usually connected to this state-owned, secure and isolated network network and can communicate with each other via it if necessary. The customer's workstation system is the HessenPC, which is currently based on Microsoft Windows 10.

On the one hand, it is important to meet the new requirements of customers, and on the other hand, it is also necessary to further develop the system environments from a technical and economic point of view. In addition, more national political demands must be implemented or integrated. In order to meet these new tasks, there is a need for highly specialized and experienced support staff in this environment in the short to medium term. Both the introduction of new procedures (from planning to implementation to full operational implementation) and the implementation of more complex process updates or upgrades and releases should be done most effectively with an AM team that has the most up-to-date knowledge of the software used and many years of experience in this area.

Due to the classification of the HZD as a vital institution of the state of Hesse, depending on the area of operation, the deployed persons may have to undergo an extended security clearance (SÜ2) on the basis of the Hessian Security Clearance and Classified Information Act (HSÜVG). This will be agreed in the respective individual order.

The contractor is obliged to perform the services to be provided by him with the utmost care and in accordance with contractual agreements, state of the art of science and technology and according to the principle of cost-effectiveness. He confirms that he has all the necessary knowledge and experience as well as having qualified personnel with the necessary knowledge and experience ready and employing them in order to fully fulfil the contractual tasks.

In addition, it is expected that the Contractor will be able to deploy personnel who have appropriately up-to-date knowledge of the latest versions throughout the term of the framework agreement. If a manufacturer uses follow-on products that have the same or extended functionality, but are sold under a different name, the required knowledge is also expected for this successor product.

The following basic qualifications are expected from the person to be employed:

• Good knowledge of operational processes according to ITIL or ITSM

• Good knowledge of the German language, both spoken and written (language level C1 according to .dem the Common European Framework of Reference for Languages (CEFR)) as well as English language skills, which enable the use of manufacturer information (manual, Internet) or Internet specialist forums (language level C2 according to .dem the Common European Framework of Reference for Languages (CEFR))

• Good knowledge of IT security according to BSI

• Willingness to use occasionally outside of general business hours

In addition to this general knowledge and skills, knowledge of the areas of activity described below is necessary, depending on the area of application.

In the following, the required qualifications for a specialist in senior architecture, project management, and overall operations management of specialist processes are described.

The services of the "Senior Architecture, Project Management, Overall Management of Specialist Procedures" are essentially understood to mean independent elaborations or implementations to support the operating or project units in the HZD with regard to the preparation of strategic plans for complex IT implementations, their presentation and approval to the relevant specialist groups and committees as well as the practical implementation in the project or operating environment.

Essentially, the following activities must be carried out:

• IT project management for the implementation of projects in large and distributed IT infrastructures with project planning, effort planning, risk analysis, controlling and management of several areas to be worked on

• Overall IT management of specialist procedures in large and distributed IT infrastructures with coordination of several operational areas involved

• Creation and evaluation of strategic concepts in large and distributed IT infrastructures as well as support for technical implementation

• Conception of the integration of specialist procedures in large and distributed IT infrastructures as well as support for the technical implementation

• Evaluation and integration of new technologies

• Contact and moderation partner for HZD-internal interfaces and customers

• Support of requirements, program and offer management

• Design, development, creation and review of architectural plans and operating manuals

• Consideration of safety- and cost-related issues

• Coordination of the implementation of measures from security and emergency concepts

• Support of incident, change and release management processes according to IT Infrastructure Library (ITIL)

• Knowledge transfer (e.g. of developed and approved concepts)

The following requirements apply to the activities mentioned:

• In-depth knowledge acquired in at least five years of professional experience as an IT project manager, IT general operations manager or IT architect

• In-depth, at least five years of professional experience in the following fields:

o Management of IT projects (e.g. project planning, effort planning, risk analysis, controlling, reporting, requirements management) or

Control of IT operations (e.g. Windows, Linux, client-server, teminal-server, web, cloud) or development of architectures in distributed IT infrastructures

o Management and management of teams with more than 5 employees

o Development of concepts in distributed IT infrastructures based on organizational, technical and customer-specific requirements

o Coordination of strategic IT topics in decision-making bodies and working groups

o Creation and maintenance of documentation and operating manuals

o Use of ITIL tools and as part of ITIL processes

In the present case, services for the technical application operation, i.e. the operation and further development of the specialist application-specific, technical and logical IT environment of the respective applications (e.g. database instances, applications and web front ends) including the various interfaces, as well as for the support of the departments/customers in the operation and use of the HessenPC, are put out to tender. About 100 specialist applications from the various departments with numerous interfaces are operated.

The contractor must provide specialists who are able to set up and support the operation of special application tools in the procedures for the mentioned departments based on the latest technologies. The advertised tasks require experience and comprehensive knowledge in several Microsoft and Linux subject areas at the same time. Thus, the required specialists must have a correspondingly broad knowledge of Microsoft products or Linux derivatives.

Estimated need: 12 person-years/year, guaranteed minimum purchase: 4 person-years/total term

The requested support services are to be used primarily in the area of application management (AM) of the above-mentioned departments and are carried out in different functional units or AM teams. The focus of the working environment is on the technical process operation, i.e. the setup, operation and further development of the technical and logical IT environment of the respective process (e.g. database instances, applications, web front-ends or client components), including the various interfaces. The operation of the underlying infrastructure is also carried out to varying degrees by this AM. This ranges from the coordination and responsibility for the results of the services provided by other operating units of the HZD to the in-depth technical operation of the IT infrastructure. For this reason, the contractor is expected to have good knowledge and experience in the management of specialist applications in all fields of activity (specialist areas) as well as, in some cases, in-depth knowledge of the underlying infrastructures.

The technical working environment of the various AM teams in process operations is very diverse. The application procedures are based on Windows and Linux technology. Both Windows/Linux servers and WTS systems are used. A large part of the underlying systems are located in the server rooms of the HZD (in Wiesbaden and Mainz). In addition, server systems located in the customer locations (of the departments) are also supported.

The communication basis of all systems is the HessenNetz. All customer systems are usually connected to this state-owned, secure and isolated network network and can communicate with each other via it if necessary. The customer's workstation system is the HessenPC, which is currently based on Microsoft Windows 10.

On the one hand, it is important to meet the new requirements of customers, and on the other hand, it is also necessary to further develop the system environments from a technical and economic point of view. In addition, more national political demands must be implemented or integrated. In order to meet these new tasks, there is a need for highly specialized and experienced support staff in this environment in the short to medium term. Both the introduction of new procedures (from planning to implementation to full operational implementation) and the implementation of more complex process updates or upgrades and releases should be done most effectively with an AM team that has the most up-to-date knowledge of the software used and many years of experience in this area.

Due to the classification of the HZD as a vital institution of the state of Hesse, depending on the area of operation, the deployed persons may have to undergo an extended security clearance (SÜ2) on the basis of the Hessian Security Clearance and Classified Information Act (HSÜVG). This will be agreed in the respective individual order.

The contractor is obliged to perform the services to be provided by him with the utmost care and in accordance with contractual agreements, state of the art of science and technology and according to the principle of cost-effectiveness. He confirms that he has all the necessary knowledge and experience as well as having qualified personnel with the necessary knowledge and experience ready and employing them in order to fully fulfil the contractual tasks.

In addition, it is expected that the Contractor will be able to deploy personnel who have appropriately up-to-date knowledge of the latest versions throughout the term of the framework agreement. If a manufacturer uses follow-on products that have the same or extended functionality, but are sold under a different name, the required knowledge is also expected for this successor product.

The following basic qualifications are expected from the person to be employed:

• Good knowledge of operational processes according to ITIL or ITSM

• Good knowledge of the German language, spoken and written (language level C1 according .dem Common European Framework of Reference for Languages (CEFR)) as well as English skills, which enable the use of manufacturer information (manual, Internet) or Internet forums (language level C2 according .dem Common European Framework of Reference for Languages (CEFR))

• Good knowledge of IT security according to BSI

• Willingness to use occasionally outside of general business hours

In addition to this general knowledge and skills, knowledge of the areas of activity described below is necessary, depending on the area of application.

In the following, the required qualifications for a specialist for administration and for the operation of a client/server environment are described in a customer-specific form.

As a process specialist for the administration and operation of a client/server environment in customer-specific form, the following activities are essential:

• Provision and operation of specialist procedures and their application servers and databases (Java and SQL-based applications)

• Provision and operation of application/function and administration servers, WSUS, domain controllers under Microsoft Windows Server 2019 ff.

• Perform tasks related to Active Directory, Group Policy and User Management

• First and second-level support for the procedural and operational components of the specialist procedures in the context of incident, problem, change and release management according to ITIL / ITSM

• Installation, configuration and administration of server components, e.g. for specialist procedures (web servers, proxy servers, application servers, WSUS, DFS and domain controllers)

• Administration of various MS-based server roles (DHCP, File, Print, ...)

• Performing tasks in the area of backup / recovery (e.g. Veeam)

• Support for integration into HZD infrastructures (e.g. firewall, backup and recovery, virus protection, SAN)

• Further development of the automation of operational tasks through the use of scripts (PowerShell, VBS, Perl, Batch)

• Creation and continuation of documentation and operating manuals

• Conceptual support in the operating environment

• Setting up and updating Linux systems

• Installation, maintenance and care of a proxy server under Linux (e.g. Artica, Squid)

• Web-Server-Administration

The following requirements apply to the activities mentioned:

• At least 4 years of experience in the provision of specialist applications, from a technical and professional point of view

• Experience in the administration of servers under Microsoft Windows Server 2019 ff. as part of large IT infrastructures (enterprise environment, > 50 servers)

• Experience in administering MS-based server roles (proxy server, WSUS, DFS, DHCP, print server or domain controller) in distributed environments

• At least 4 years of experience with Active Directory incl. creation and maintenance of group policies

• Experience in the field of automation and monitoring in distributed environments

• Experience in the application of incident, problem, change and response management processes according to ITIL / ITSM

• Experience in storage (SAN, NAS or iSCSI)

• Experience in the administration of clients under Microsoft Windows 10 ff. as part of large IT infrastructures (> 1,000 clients)

• Experience in the creation and maintenance of technical concepts, documentation and operating manuals

• Experience in script development with PowerShell, VBS, Perl or Batch

• Experience in networking (WAN, VLAN, VPN, protocols or hardware)

• At least 4 years of experience in Linux/UNIX, proven by an LPIC-2 certification or comparable knowledge

• Good knowledge of installation, configuration and administration of proxy servers (e.g. Artica, Squid)

• Experience in the administration of web servers (Java, JBoss, Tomcat, Apache or IIS)

In the present case, services for the technical application operation, i.e. the operation and further development of the specialist application-specific, technical and logical IT environment of the respective applications (e.g. database instances, applications and web front ends) including the various interfaces, as well as for the support of the departments/customers in the operation and use of the HessenPC, are put out to tender. About 100 specialist applications from the various departments with numerous interfaces are operated.

The contractor must provide specialists who are able to set up and support the operation of special application tools in the procedures for the mentioned departments based on the latest technologies. The advertised tasks require experience and comprehensive knowledge in several Microsoft and Linux subject areas at the same time. Thus, the required specialists must have a correspondingly broad knowledge of Microsoft products or Linux derivatives.

Estimated requirement: 7.2 person-years/year, guaranteed minimum purchase: 4 person-years/total term

The requested support services are to be used primarily in the area of application management (AM) of the above-mentioned departments and are carried out in different functional units or AM teams. The focus of the working environment is on the technical process operation, i.e. the setup, operation and further development of the technical and logical IT environment of the respective process (e.g. database instances, applications, web front-ends or client components), including the various interfaces. The operation of the underlying infrastructure is also carried out to varying degrees by this AM. This ranges from the coordination and responsibility for the results of the services provided by other operating units of the HZD to the in-depth technical operation of the IT infrastructure. For this reason, the contractor is expected to have good knowledge and experience in the management of specialist applications in all fields of activity (specialist areas) as well as, in some cases, in-depth knowledge of the underlying infrastructures.

The technical working environment of the various AM teams in process operations is very diverse. The application procedures are based on Windows and Linux technology. Both Windows/Linux servers and WTS systems are used. A large part of the underlying systems are located in the server rooms of the HZD (in Wiesbaden and Mainz). In addition, server systems located in the customer locations (of the departments) are also supported.

The communication basis of all systems is the HessenNetz. All customer systems are usually connected to this state-owned, secure and isolated network network and can communicate with each other via it if necessary. The customer's workstation system is the HessenPC, which is currently based on Microsoft Windows 10.

On the one hand, it is important to meet the new requirements of customers, and on the other hand, it is also necessary to further develop the system environments from a technical and economic point of view. In addition, more national political demands must be implemented or integrated. In order to meet these new tasks, there is a need for highly specialized and experienced support staff in this environment in the short to medium term. Both the introduction of new procedures (from planning to implementation to full operational implementation) and the implementation of more complex process updates or upgrades and releases should be done most effectively with an AM team that has the most up-to-date knowledge of the software used and many years of experience in this area.

Due to the classification of the HZD as a vital institution of the state of Hesse, depending on the area of operation, the deployed persons may have to undergo an extended security clearance (SÜ2) on the basis of the Hessian Security Clearance and Classified Information Act (HSÜVG). This will be agreed in the respective individual order.

The contractor is obliged to perform the services to be provided by him with the utmost care and in accordance with contractual agreements, state of the art of science and technology and according to the principle of cost-effectiveness. He confirms that he has all the necessary knowledge and experience as well as having qualified personnel with the necessary knowledge and experience ready and employing them in order to fully fulfil the contractual tasks.

In addition, it is expected that the Contractor will be able to deploy personnel who have appropriately up-to-date knowledge of the latest versions throughout the term of the framework agreement. If a manufacturer uses follow-on products that have the same or extended functionality, but are sold under a different name, the required knowledge is also expected for this successor product.

The following basic qualifications are expected from the person to be employed:

• Good knowledge of operational processes according to ITIL or ITSM

• Good knowledge of the German language, both spoken and written (language level C1 according to .dem the Common European Framework of Reference for Languages (CEFR)) as well as English language skills, which enable the use of manufacturer information (manual, Internet) or Internet specialist forums (language level C2 according to .dem the Common European Framework of Reference for Languages (CEFR))

• Good knowledge of IT security according to BSI

• Willingness to use occasionally outside of general business hours

In addition to this general knowledge and skills, knowledge of the areas of activity described below is necessary, depending on the area of application.

In the following, the required qualifications for a specialist for the operation of WTS/VDI-based specialist procedures are described.

As a process specialist for the operation of WTS/VDI-based specialist procedures, the following activities are essential:

• Provision of WTS/VDI-based specialist procedures and their application servers and databases

• Installation and integration, configuration and administration of client components of the specialist procedures in a large (> 100) terminal server environment (Citrix Virtual Apps and Desktops)

• Installation, configuration and administration of server components of the specialist procedures (e.g. databases, web servers, DFS, GIS)

• Collaboration in the integration into HZD infrastructures (e.g. Firewall, Backup & Recovery, Antivirus, NAS)

• Performance of tasks from the area of Active Directory (e.g. Management of AD objects and Group Policies)

• Further development of the automation of operational tasks through the use of scripts (PowerShell, VBScript, PHP, Batch)

• Collaboration in the configuration of the workstation systems

• 2nd and 3rd level support for the operating components of the specialist procedures

• Application of incident, problem, change and release management according to ITIL / ITSM

• Conceptual collaboration in the operating environment

• Documentation of own work performed (according to client's specifications)

• Creation and continuation of documentation and operating manuals

The following requirements apply to the activities mentioned:

• At least 4 years of experience in the provision of specialist applications, from a technical and professional point of view

• At least 4 years of experience in the administration of servers under MS Windows Server 2016 et seq. as part of large IT infrastructures (enterprise environment, > 50 servers)

• Experience in administering Windows terminal servers with Citrix Virtual Apps and Desktops 7 2203 LTSR ff.

• Very good knowledge of MS Windows Server operating systems, proven by a manufacturer's certificate "MCSA: Windows Server 2016" (retired) or "Microsoft Certified: Windows Server Hybrid Administrator Associate"

• Experience in administering MS Distributed File System (DFS) in distributed environments

• Experience with Active Directory incl. creation and maintenance of group policies

• Experience in the administration of database systems (MS SQL 2016 ff., OracleDB 19c ff. or PostgreSQL 12.x ff.)

• Experience in the creation and maintenance of technical concepts, documentation and operating manuals

• Experience in the application of incident, problem, change and release management processes according to ITIL / ITSM

• Experience in the administration of web servers (IIS, Apache)

• Experience in the administration of geographic information systems (GIS)

• Experience in networking (WAN, VLAN, VPN, protocols, hardware)

• Experience in storage (NAS, SAN, iSCSI)

• Experience with backup and recovery methods

• Experience in script development with PowerShell, VBScript, PHP or Batch

• Experience in the administration of clients under MS Windows 10 ff.

In the present case, services for the technical application operation, i.e. the operation and further development of the specialist application-specific, technical and logical IT environment of the respective applications (e.g. database instances, applications and web front ends) including the various interfaces, as well as for the support of the departments/customers in the operation and use of the HessenPC, are put out to tender. About 100 specialist applications from the various departments with numerous interfaces are operated.

The contractor must provide specialists who are able to set up and support the operation of special application tools in the procedures for the mentioned departments based on the latest technologies. The advertised tasks require experience and comprehensive knowledge in several Microsoft and Linux subject areas at the same time. Thus, the required specialists must have a correspondingly broad knowledge of Microsoft products or Linux derivatives.

Estimated requirement: 16.65 person-years/year, guaranteed minimum purchase: 5 person-years/total term

The requested support services are to be used primarily in the area of application management (AM) of the above-mentioned departments and are carried out in different functional units or AM teams. The focus of the working environment is on the technical process operation, i.e. the setup, operation and further development of the technical and logical IT environment of the respective process (e.g. database instances, applications, web front-ends or client components), including the various interfaces. The operation of the underlying infrastructure is also carried out to varying degrees by this AM. This ranges from the coordination and responsibility for the results of the services provided by other operating units of the HZD to the in-depth technical operation of the IT infrastructure. For this reason, the contractor is expected to have good knowledge and experience in the management of specialist applications in all fields of activity (specialist areas) as well as, in some cases, in-depth knowledge of the underlying infrastructures.

The technical working environment of the various AM teams in process operations is very diverse. The application procedures are based on Windows and Linux technology. Both Windows/Linux servers and WTS systems are used. A large part of the underlying systems are located in the server rooms of the HZD (in Wiesbaden and Mainz). In addition, server systems located in the customer locations (of the departments) are also supported.

The communication basis of all systems is the HessenNetz. All customer systems are usually connected to this state-owned, secure and isolated network network and can communicate with each other via it if necessary. The customer's workstation system is the HessenPC, which is currently based on Microsoft Windows 10.

On the one hand, it is important to meet the new requirements of customers, and on the other hand, it is also necessary to further develop the system environments from a technical and economic point of view. In addition, more national political demands must be implemented or integrated. In order to meet these new tasks, there is a need for highly specialized and experienced support staff in this environment in the short to medium term. Both the introduction of new procedures (from planning to implementation to full operational implementation) and the implementation of more complex process updates or upgrades and releases should be done most effectively with an AM team that has the most up-to-date knowledge of the software used and many years of experience in this area.

Due to the classification of the HZD as a vital institution of the state of Hesse, depending on the area of operation, the deployed persons may have to undergo an extended security clearance (SÜ2) on the basis of the Hessian Security Clearance and Classified Information Act (HSÜVG). This will be agreed in the respective individual order.

The contractor is obliged to perform the services to be provided by him with the utmost care and in accordance with contractual agreements, state of the art of science and technology and according to the principle of cost-effectiveness. He confirms that he has all the necessary knowledge and experience as well as having qualified personnel with the necessary knowledge and experience ready and employing them in order to fully fulfil the contractual tasks.

In addition, it is expected that the Contractor will be able to deploy personnel who have appropriately up-to-date knowledge of the latest versions throughout the term of the framework agreement. If a manufacturer uses follow-on products that have the same or extended functionality, but are sold under a different name, the required knowledge is also expected for this successor product.

The following basic qualifications are expected from the person to be employed:

• Good knowledge of operational processes according to ITIL or ITSM

• Good knowledge of the German language, both spoken and written (language level C1 according to .dem the Common European Framework of Reference for Languages (CEFR)) as well as English language skills, which enable the use of manufacturer information (manual, Internet) or Internet specialist forums (language level C2 according to .dem the Common European Framework of Reference for Languages (CEFR))

• Good knowledge of IT security according to BSI

• Willingness to use occasionally outside of general business hours

In addition to this general knowledge and skills, knowledge of the areas of activity described below is necessary, depending on the area of application.

The following describes the qualifications required for a specialist in the operation of Linux systems in the field of security and web services.

As a process specialist for Linux operation for specialist processes, the following activities are essentially to be carried out:

• Administration and operation of servers and server federations (clustering, load balancing) under SUSE Linux Enterprise and Red Hat Linux Enterprise.

• Deploy and operate service servers running SUSE Linux Enterprise and Red Hat Enterprise Linux

• Administration and operation of NGINX servers, proxies, forward proxies, reverse proxies (e.g. Artica, Squid) and load balancers

• Installation, configuration and operation of ICINGA components in the field of application monitoring on Windows and Linux servers

• Provision and operation of web servers, web services and web applications (Apache, TomCat, PHP / CGI / Java)

• Provision and operation of IT components in the field of IT security and firewalls (OSSEC, NTLM, Checkpoint, Cisco, SQUID-Proxy and NGINX)

• Conceptual support in the operating environment of web servers, web services, proxies and firewalls

• First and second-level support for the operating components in the context of incident, problem, change and release management according to ITIL / ITSM

• Performing tasks in the area of backup / recovery

• Support for integration into HZD infrastructures (e.g. Firewall, Backup/Recovery, Antivirus, SAN)

• Creation, quality assurance and continuation of documentation and operating manuals

The following requirements apply to the activities mentioned:

• At least three years of experience in administering and operating servers running SUSE Linux Enterprise or Red Hat Enterprise Linux

• At least three years of experience in the administration and operation of web servers and web services

• Experience in the design, administration and operation of web servers and web services (Apache and TomCat)

• Experience in the design, administration and operation of web servers and web services (PHP / CGI and JAVA web applications)

• Experience in the design, administration and operation of web service environments using NGINX servers or (reverse/forward) proxies and load balancers (e.g. Artica, Squid)

• Experience in designing and managing IT security / firewalls (e.g. OSSEC, NTLM, Checkpoint, Cisco, SQUID proxy, NGINX)

• Experience in creating and maintaining technical documentation and operating manuals

• Experience in the application of incident, problem, change and release management processes according to ITIL / ITSM

In the present case, services for the technical application operation, including the various interfaces, as well as for the support of the departments/customers in the operation and use of the HessenPC, are put out to tender. About 100 specialist applications from the various departments with numerous interfaces are operated.

The contractor must provide specialists who are able to set up and support the operation of special application tools in the procedures for the mentioned departments based on the latest technologies. The advertised tasks require experience and comprehensive knowledge in several Microsoft as well as Linux subject areas at the same time. Thus, the required specialists must have a correspondingly broad knowledge of Microsoft products or Linux derivatives.

Estimated requirement: 4.8 person-years/year, guaranteed minimum purchase: 2 PJ/total term

The requested support services are to be used primarily in the area of application management of the departments and are carried out in different functional units or AM teams. The focus of the working environment is on the technical operation of the process, i.e. the establishment, operation and further development of the technical and logical IT environment of the respective process, including the various interfaces. The operation of the underlying infrastructure is also carried out to varying degrees by this AM. This ranges from the coordination and responsibility for the results of the services provided by other operating units of the HZD to the in-depth technical operation of the IT infrastructure. For this reason, the Contractor is expected to have good knowledge and experience in the management of specialist applications as well as, in some cases, in-depth knowledge of the underlying infrastructures in all fields of activity (specialist areas).

The technical working environment of the various AM teams in process operations is very diverse. The application procedures are based on Windows and Linux technology. Both Windows/Linux servers and WTS systems are used. A large part of the underlying systems are located in the HZD's server rooms. In addition, server systems located in the customer locations (of the departments) are also supported.

The communication basis of all systems is the HessenNetz. All customer systems are usually connected to this state-owned, secure and isolated network network and can communicate with each other via it if necessary. The customer's workstation system is the HessenPC, which is currently based on Microsoft Windows 10.

On the one hand, it is important to meet the new requirements of the customers, and on the other hand, it is also necessary to further develop the system environments from a technical and economic point of view. There is a need to implement and integrate more national political demands. Both the introduction of new procedures (from planning to implementation to full operational implementation) and the implementation of more complex process updates or upgrades and releases should be done most effectively with an AM team that has the most up-to-date knowledge of the software used and many years of experience in this area.

Due to the classification of the HZD as a vital institution of the state of HE, the deployed persons may have to undergo a SÜ2 on the basis of HSÜVG, depending on the area of operation. This will be agreed in the respective individual order.

The Contractor is obliged to carry out the services to be rendered by him with the greatest care and in accordance with the contractual agreements, the state of the art in science and technology and the principle of economic efficiency. He confirms that he has all the necessary knowledge and experience as well as that he has qualified personnel with the necessary knowledge and experience available and deploys them in order to be able to perform the tasks set out in the contract without restriction.

In addition, it is expected that the Contractor will be able to deploy personnel who have appropriately up-to-date knowledge of the latest versions throughout the term of the framework agreement. If a manufacturer uses follow-on products that have the same or extended functionality, but are sold under a different name, the required knowledge is also expected for this successor product.

The following basic qualifications are expected from the person to be employed:

• Good knowledge of operational processes according to ITIL or ITSM

• Good knowledge of the German language, spoken and written (language level C1 according .dem Common European Framework of Reference for Languages (CEFR)) as well as English skills, which enable the use of manufacturer information (manual, Internet) or Internet forums (language level C2 according .dem Common European Framework of Reference for Languages (CEFR))

• Good knowledge of IT security according to BSI

• Willingness to use occasionally outside of general business hours

In addition to these general knowledge and skills, knowledge of the areas of activity described below is necessary, depending on the area of application. Below are the qualifications required for a support services specialist MS platform.

As a process specialist for MS platform support services, the following activities are essential:

• Verteilung von Softwarepaketen mit MS System Center Configuration Manager (MS SCCM).

• Distribution of security patches and other security-related software updates as part of patch management.

• Distribute software packages to distribution points (Configuration Manager locations as defined by MS) and proactively monitor replication.

• Creation/customization of operating system images/boot images.

• Maintenance of client roles.

• Customization of task sequences.

• Carrying out system maintenance and proactive system support (including carrying out updates and upgrades).

• Monitoring and reporting in the environment of MS SCCM servers (2012 ff.).

• Customization of Structured Query Language (SQL) parameters on the servers.

• Support in the development and development of integrated Microsoft Internet Information Server (MS IIS) solutions for MS SCCM.

• Implementation of architectural requirements / specifications in multi-domain environments, among others.

• Coordination and implementation of regular major releases (e.g. Windows 10, MS SCCM 2012 ff.).

• Support in incident, change and release management according to IT Infrastructure Library (ITIL).

• Coordination of the implementation of release management processes.

• Know-how transfer / training within the scope of the assigned fields of work.

• Development of scripts using PowerShell.

• Analyse, Bewertung & Umsetzung von Group Policy Objects (GPOs) & Group Policy Preferences (GPP).

• Analysis, evaluation and implementation within Microsoft Bitlocker Administration and Monitoring / Bitlocker Drive Encryption (MBAM / BDE) environments.

• Acquisition and evaluation of telemetry data (e.g. Windows 10, MS SCCM 2012 ff.).

• Commissioning, configuration and administration of MS System Center Virtual Machine Manager (SCVMM) console to support the MS App-V environment.

• Support in the form of input in the development of MS App-V solutions / concepts.

• Development, integration and expansion of an automation interface for the integration of MS SCOM into the automated creation of Windows-based production systems.

• Execution of projects for operational automation of the monitoring solution based on MS SCOM.

The following requirements apply to the activities mentioned:

• Completed vocational training as an IT specialist or a qualification in an IT training occupation recognised in Germany (e.g. Information electronics technician) or university of applied sciences or university degree in an IT-related field (e.g. computer science, business informatics) or equivalent relevant skills or experience.

• At least 4 years of professional experience in one of the aforementioned professions.

• Experience in the use of ITIL tools and in the context of ITIL processes (incident, change and release management).

• Experience creating, reviewing, and controlling documents.

• Experience in managing and leading teams.

• Erfahrungen mit Windows Server 2012ff., mit Microsoft Windows Update Service (WSUS), mit Microsoft Windows Deployment Services (WDS).

• Experience in the planning and implementation or further development of Microsoft Bitlocker Administration (MBAM / BDE) in an environment of at least 5,000 clients.

• Experience in the client operating system Windows 10ff. (e.g. app configuration, GPOs/GPPs, Windows Registry, telemetry, Trusted Platform Module (TPM) configuration).

• Experience in the coordination and implementation of software distribution (incl. security packages) using MS SCCM 2012ff. (e.g. application model, packages, baselines, apps).

• Experience in creating/customizing boot/operating system images.

• Experience in creating/adapting task sequences

• Experience in creating/adapting task sequences (e.g. dynamic task sequences using collection variables).

• Experience in an SCCM 2012ff. server environment with a Central Administration Site (CAS) & at least 2 Primary Sites (e.g. multiple domains, implementation of major releases for MS SCCM, installation and backup and recovery of Central Administration Site (CAS) and Primary Site).

• Experience in the conception and implementation of multi-tenancy via role concepts of MS SCCM solutions.

• Experience in Unified Extensible Firmware Interface (UEFI) BIOS configuration (e.g. SecureBoot, TPM) as well as in automated configuration using MS SCCM.