Information technology services. Information technology services. to provide a service and facilities:

— Call handling software to meet Telecare Services Association (TSA) standards

— Ability to identify individual personal and environmental sensor activation

— One dedicated line for emergency calls

— 24/7, all year round call monitoring service

— At least 3 300 connections

— Minimum of 2 x call handlers at any given time

— Appropriate advice, reassurance, response to calls

— Full disaster recovery system in place

— Ability to respond to 100 % of all activations within 180 seconds

— Effective emergency out of hours repairs call handling (to include repair diagnostic for priority assessment).