The primary goal of this service is to contribute to reducing grid loss and collecting receivables through adequate collection management. In order to achieve this objective, a supplier will be contracted by means of a tender that, at the best possible conditions, the lowest possible costs, ensures a shortening of the total lead time of the collection process, increases the collection percentage, provides faster information about non-collectable claims and provides access to the file (real time) on the basis of the keywords 'correct', 'timely' and 'complete'.

Enexis is looking for one party or partnership for debt collection and bailiff services that wants to perform the requested service for Enexis in the coming years.

In the context of the requested Services, Enexis wants a Framework Agreement with a start date of 1-1-2024 and an end date of 31-1-2028. After this, Enexis may extend the Framework Agreement for a maximum of two (2) times two (2) years. The maximum term is therefore eight (8) years.

The scope of the service concerns the following departments:

• Consumer business administration Debt collection

• Consumer business administration Connection register

• Large business

• Finance department damage

We distinguish the following notes:

• Damage invoices (one-off)

• Consumption without a contract (one-off)

• Large Business (Periodic and one-off)

• Other invoices (one-off)

• Contractless files (Moving to Moving in and Entry)