Invitation to Tender for the Provision of an Interpretation and Translation Service to Primary Care Services including GP Practices, Community Pharmacies, Community Optometrists and Dental Practices.

NHS Hull CCG invites tenders from all suitably qualified and experienced providers to provide an Interpretation and Translation Service to Primary Care Services.

The Service sought is as follows:

a) Provide an Interpretation and Translation which includes the following:

— Face to face interpretation,

— Telephone Interpretation,

— Translation service for printed material including hospital letters – to and from English,

— Signing (using British Sign Language),

— Audio Transcriptions.

b) For those people who are registered with a Hull GP or living in Hull but not registered with a GP who wish to access Primary Care services and for whom communication in English presents a significant barrier to understanding. This includes those patients who register for “Immediate and Necessary” and/or “Temporary Resident” services.

NHS Hull requires applications from bidders who are able to:

a) Provide a high quality cost-effective service to meet individual patient's needs.

b) Achieve high levels of service user satisfaction.

c) Achieve high levels of satisfaction from health care professionals and their staff accessing the service

d) Meet all response times for requests for interpretation and translation services.

For further information about the above service and this procurement process, interested parties are directed to procurement documentation and guidance which is available at: https://noecpc.bravosolution.co.uk/ .The procurement will be managed via the Bravo eProcurement system accessible at https://noecpc.bravosolution.co.uk/

(register and view current opportunities and notices to access).

Those wishing to submit tender for this contract are asked to do so in accordance with the instructions set out in Volume I of the Invitation to Tender documentation. Tender Returns are to be submitted electronically via bravo before the deadline of 5pm Tuesday 21st May.