Fjellinjen intends to procure a self-service system for our full-price users. The procurement includes the development of the system, and then its operation and maintenance.

Fjellinjen intends to procure a self-service system for our full-price users. The procurement includes the development of the system, and then its operation and maintenance.

Full-price users contact with Fjellinjen by telephone or electronic contact with Fjellinjens contact centre makes up approx. 80,000 enquiries a year. Approx. 50% of these enquiries are questions around invoice history with a request for a copy of the last invoice.

In order to simplify the system for these primary needs, remove full price users from the customer centre's opening hours, and reduce the pressure on customer service, we would like to develop a separate 'my page' self-service system for full-price users.