Raidió Teilifís Éireann (RTÉ), Ireland's Public Service Broadcaster, is issuing an invitation to tender to provide a managed IT Helpdesk service as follows:

— Provide an offsite portal based service desk function which will include ticket resolution or forwarding to appropriate RTÉ resolver group,

— Provide service desk software.

This tender seeks to establish a new contract in place of the current in-house service.

The new contract will provide a value for money IT helpdesk service to approx 2000 RTÉ users while controlling costs.

The scope of this tender includes the provision of a ticket based service together with the accompanying software.

The full tender can be downloaded at:

http://www.rte.ie/about/tenders/ithelpdesk2012/