Albyn would like to procure a legal services provider to provide expert advice and support to its customer services teams in relation to all aspects of tenancy management and enforcement action. In particular, this provider will support Albyn in the recovery of rent, service charge and factoring arrears and in responding to anti-social behaviour. The anticipated length of contract is 4 years with the option for a 1-year extension.

Services will include, but are not limited to:

— working in partnership with, and on the instruction of, Albyn’s customer services teams to represent Albyn’s interests in situations where tenancy enforcement action is required,

— debt recovery action on behalf of Highland Residential’s factoring service,

— issuing legal action warning letters,

— raising court proceedings,

— representation in court,

— management and monitoring of cases in the court system,

— providing specialist advice on all areas of housing law, including social and private housing,

— providing briefings as required to Albyn’s board, senior management and staff on relevant case law and changes in legislation.