ATP re-provides operation, maintenance and further development of the Debtor System (System) to Udbetaling Danmark (UDK). The system has been developed by KMD A/S, which today provides operation, maintenance and further development, etc.
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The debtor system contains the following main elements: A self-service solution that is exhibited via borger.dk to citizens, a module for case management in UDK for approx. 50 customer service employees (which processes approx. 200,000 calls per year) and a core, SAP PSCD (Public Sector Collection and Disbursement), to handle the collection from citizens of overpaid benefit and ongoing contributions for schemes belonging to Udbetaling Danmark municipal. The schemes charged on behalf of are, Family Benefits, Housing Benefit, Pension, Maternity Benefit and SAL (Standard Administrations Solution - SAL contains a number of smaller schemes). There are approximately 2 million collections of overpaid benefits annually.
For the production environment, about 30 integration points have been established for internal ATP systems and external systems.
The core of the subject system, SAP PSCD, calculates and decides on the collection, reminder, and whether the claim should be sent for recovery or in ability to pay assessment on behalf of the individual claim type from the subject systems. The legal basis for the collection business is primarily laid down in the Act on Udbetaling Danmark, the individual benefit laws, the Debt Recovery Act and by the practice of the Appeals Agency.
There are two entry routes for UDK's internal users. SAPUI5 is a web-based user interface that is used when a user needs to access the system to perform various functional tasks, such as getting an overview of a citizen's total debt or receivable in the Debtor system (documents, journal notes, estate, etc.). The second entry path - SAP GUI - is used by the administrators to, among other things, adjust system parameters.
The SAP backend consists of SAP's ERP Central Component software (ECC) that includes all the SAP backend functionality. The accounts receivable functionality is based on SAP PSCD. The communication between SAPUI5 and SAP backend takes place through the SAP Netweaver Gateway component.
The system currently runs on an SAP HANA platform and currently consists of one production environment, one development environment, one test environment, one external test environment, one training environment, one conversion environment and one pre-production environment.
The system is under continuous further development and improvement, including in connection with new legislation, continuous improvement of customer experiences via the self-service solution. An SAP S/4HANA upgrade project is expected to be needed during the Operational phase. In addition, there may be connections of new professional systems.
The supplier shall provide services to ATP in the form of:
A: Transition of the System from existing supplier.
B: Operation (infrastructure operation and application operation) - The Supplier shall provide infrastructure and operate the System. The operation will include the provision of infrastructure (including various environments), monitoring and monitoring, operational reporting, support and remediation in relation to operational problems, incident management, capacity management, release management, etc.
C: Maintenance - The supplier must maintain the System, which will include debugging, updating and patching software and implementing performance improvements. The Supplier must also provide support.
D: Further development of the System and other associated consultancy services, which may include further development and implementation of any efficiency improvements, changes to the System and implementation of new or changed functionality, e.g. as a result of changed or new legislation, education, etc.