Specialized Hours Grant for interventions and other work to be defined in conjunction with IGeFE, I.P, for proactive or preventive maintenance of the computer infrastructure to support the information systems of IGeFE, I.P.

Hardware support services include diagnosing hardware failures and eliminating them through repair or replacement.

Commvault, Red Hat and VMWare software support services and ETERNUS Storage Foundation include software failure diagnosis as well as the elimination of errors/failures and the availability of Updates and Upgrades when they are available from the vendor.

Acquisition of hardware and technology maintenance services, support and maintenance of Commvault, Red Hat, VMWare and ETERNUS Storage Foundation software and including specialized support services.