The contracting authorities (the JUs) are conducting this procedure with the aim of securing the services necessary to maintain and develop the pre-existing ICT environment. A detailed overview of the existing infrastructure can be found in Annex A1 – Service Requirements.The contractor shall act as a system integrator, providing on-the-spot IT support as well as overall monitoring and maintenance of the entire IT infrastructure. This includes all IT hardware and software infrastructure; internet and telephony infrastructure; other office devices including photocopier/printers and faxes. The service shall also cover equipment repair and disposal. No supply element of hardware or software will be covered under this contract. However, the contractor shall advise the JUs on any recommended new supplies required for system maintenance and stability. The JUs will be responsible for procuring the supplies.

See the Internet address provided in section I.3