Lot 1: End User Support Services Onsite and Remotely,

Lot 2: IT Infrastructure Support Services.

— for lot 1, the services to be provided are the following:

• IT service desk

• technical assistance with IT software, hardware and equipment;

• administrative assistance and coaching related to IT;

• remote technical assistance for ETF Web services.

— for lot 2, the services to be provided are the following:

• planned IT infrastructure support services,

• emergency IT infrastructure support services.

See internet address provided in section I.3).

See internet address provided in section I.3).